What is Flash Lead’s chatbot? What options does it offer?

Flash Lead Whatsapp Chatbot allows you to start chats with your clients the second the message is received with predefined commands and replies. 

Our Scan&Go Chtabot  has 2 main options: commands in numbers/text with preset answers for each number/text OR chat actions and triggers to assign chat to specific team members like support or sales or even finance. It allows for easier communication and better time management for your business.

Commands example:

Example 1:

What’s your preferred language for support?

English

Arabic 

Example 2:

What’s your desired medical service?

1-Cardio

2-Beauty

3-Blood Test

Flash Lead offers 2 chat actions for Chatbot: Add Contact and Assign Chat. 

Meaning Chatbot can be used to route messages directly to the person in charge or an automatic reply for customers.

Chat Triggers Example 1: 

For Sales press 1 >  Conversation will be sent and assigned to sales team 

For Support, press 2 > Chat will be sent and assigned to the support team member. 

Chat Trigger Example 2:

For Returns & Refunds send Returns > Conversation will either be assigned to a user or an automatic reply made in command settings

For Inquiries and Support send Support > chat will be assigned to Customer Support members based on client choice.