Once logged in to your account: 2. Open your Whatsapp Business app on mobile 3. Go to Linked Devices 4. Scan your barcode
Category: Flash Lead Whatsapp Scan and Go
Chatbot And Welcome Message(6)
How to connect your Whatsapp ‘Scan & Go’ to your Flash Lead account?
How to add your team to your Flash Lead Whatsapp account?
Note: Team settings are open only for Admins and Account Owners only. 1. Click on More > Team 2. Press Add button 3. Add email 4. Choose exact role for user 5. Click on add user
What are the different types of roles?
Note: You can always upgrade users. In order to downgrade, delete users and add again in the new role. 1. Admin : Admin is the second highest authority on the system (After account owner) can See all conversations ,contacts , users , chats, reports , outbound setup. Can add/edit/delete users and contacts, have access to […]
How to edit/change roles? What are the actions I can perform on Team members?
Note: You can always upgrade users. In order to downgrade, delete users and add again in the new role. 1. Go to Team 2. Edit desired user to change name, reset/revoke password, block or delete 3. Edit Name, Change role from dropdown 4. Press Save
How to change passwords for users?
Note: Team reset password is open only for Account Owners & Admin. 1. Go to Team 2. Choose desired user > Perform Actions > Reset Password 3. Enter new password > Press Reset Password 4. Click Reset
What are the different types of preferences for chats?
Each type of preference depends on how the client wants the chats to be visible to team members once chats are received on their Flash Lead Whatsapp account. Here are the different types :
How to setup chat preferences?
1. Go to Conversation 2. Press Preferences 3. Choose desired Preference
What’s the difference between inbound and outbound messages? How to start chats with contacts on your account?
Inbound Messages are the messages you receive. All new senders of first time senders will be added as a contact automatically to your account. Outbound messages are the messages you send. To start a new chat with a contact, 1. Add the contact in Contacts 2. Copy paste number in Conversation search 3. Start chat
What are contacts?
Note: Only Admins and Data & Moderation Managers can access or upload contacts Contacts are all your client data: name, phone number, company name, email, gender, position, marital status and date of birth)
What are the methods of adding your contacts?
Go to Contacts > Press the + button 1. Go to Contact page 2. Press add > add manually 1. Go to contact page 2. Press upload excel 3. Download template > fill it > save it on PC 4. Press upload > search file from PC 5. Add Labels to segment your uploaded contactsExample: […]